Attracting new tenants is a lot of hard work. It can also be expensive and time-consuming. Even though you probably want to attract new tenants, you should focus more attention on keeping your current ones and a happy property.
Tips For Keeping Your Tenants Happy
Educate Your Tenants
Tenants do not know what is expected of them if they do not understand the rules. That is why you should go over the lease with your tenants. Encourage your tenants to ask questions if something is not clear to them.
Perform Repairs Quickly
One of the reasons that tenants get frustrated with their property managers is because it takes too long to get repairs made. When a tenant makes a repair request, you should try to get it done as quickly as possible. Having a reputation for getting repairs done quickly will also help you attract more tenants.
Check On Your Tenants
The only time that many people hear from their tenants is when it is time to pay rent. However, you should reach out to your tenants regularly. Make sure you let them know that you are available if they need you.
Send Reminders For Rent Payments
It is easy to forget things in today’s hectic society. That is why if your tenants do not pay the rent on time, then you should send them a notice. You may also want to send out an automated email every month. Additionally, you may want to waive the late fee if the tenant has consistently paid his or her rent on time. Things do happen, so good tenants deserve to get a break.
Give Tenants Rewards
You should show your tenants that you appreciate them by giving them rewards. For example, if your tenants choose to renew their lease, then you may want to give them a discount on their rent. You can also send your tenants a gift card on their birthday.
Respond Quickly To Communication Initiated By Tenant
When tenants reach out to their property managers, they expect a quick response. That is why you should make sure that you or someone in your office gets back to tenants within 24 hours.
Inspect The Property Regularly
One of your responsibilities as a property manager is to make sure that the property is in good condition. You should inspect the property regularly. This shows that you have a genuine interest in the safety of your tenants.